We have a user case where grandma used the "Physical key" to lock the door when she left the house. This caused the Tedee lock to get jammed when the daughter tried to open the door with the app.
Luckily the app have the magical "force unlock" feature which saved the day, But at the same time left the lock in a uncalibrated state.
Most users we meet are so untechnical that they don't understand the calibration process.
Here is our suggestion to make the app more user friendly:
If the lock can be calibrated with an extra position where the "maximum open" position is calibrated.
The lock could find the normal "open" and "closed" position on its own after the described incident above.
When the user initiate "force unlock", the lock then know for sure that it has found the "maximum open" position and will be able to adjust the global calibration.
No need for manual input from user at all.
Thank you for feedback. We discussed a lot about auto calibration internally but we found so many edge cases in which it will not work that we decided to not implement it. We are open to discuss this auto calibration with our community and we need more feedback from you.
I do not understund in which moment the lock was uncalibrated. What type of lock the user uses?