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Lock becoming uncalibrated

Hello, I've had my lock for three months only and it is working globally well. A couple of times already, it became uncalibrated for no known reason. Can that be avoided? Thanks in advance! Patrick

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My calibration issues were hardware related. I made a support ticket and my device had to be send to Tedee. Once I got it back all things worked as it should. Support was great btw.
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