"The issue occurs when my traditional key is inside the cylinder, and the door does not open when I turn the key.
It's hard to unlock or lock the door."


The issue described above has occurred with a very small batch of our cylinders where a faulty spring has been discovered. This caused the clutch in the cylinder to malfunction and not allowing the key to be turned.

If the issue described above has occurred with your cylinder, please send us a video showing the issue to support@tedee.com..
After an initial review, we will replace the cylinder for free under warranty terms.