General

What if I don't have a smartphone or the smartphone battery is empty?
In this case, from the outside the door can still be opened with the key, and from the inside the door can be opened using the button on the tedee lock (if ...
Tue, 14 Apr, 2020 at 9:07 AM
Can I connect more than one locks to one bridge?
Yes, you can connect more than one tedee lock to bridge.
Thu, 9 Apr, 2020 at 9:21 AM
Will tedee work with a three-point lock?
Tedee smart lock is compatible with three-point locking systems. However, in setups which require the door handle to be raised in order to lock the door, au...
Tue, 22 Dec, 2020 at 12:46 PM
Will tedee fit my door?
This is perhaps the most frequently asked question. Since we want everyone to have easy means of identifying and choosing the required items from our offer,...
Thu, 7 Jan, 2021 at 2:58 PM
I do not want to purchase using your website. Can I purchase your lock somewhere stationary?
For customers located in Germany, visit Smartlock.de which handles local distribution and can provide a list of local vendors. If you're located in Po...
Mon, 4 Jan, 2021 at 12:48 PM
How do I enable open/lock notifications?
Locking and unlocking notifications are a preview feature. Meaning the setting is stored locally in the app and will require to be turned on if the user has...
Mon, 4 Jan, 2021 at 12:48 PM