I opened two support tickets since beginning of April and never heard back from you. Do you even process these or is the feature just for show?
Hello, I've checked our system and I haven't found any emails from you recently. Could you be so kind and make sure that you put the correct email address: firstname.lastname@example.org? We do our best to get back to all our customers within up to a few hours.
Thank you for clarifying that. I've just sent you an email. I apologize for the delay!